Terms and Conditions

These Terms and Conditions explain the rules that apply to your use of the RealSpin platform. They describe the relationship between you and us, set out responsibilities for account use, and explain how promotions, payments and disputes are handled. We ask that you read them carefully before creating an account or placing any wagers; by using our services you agree to comply with these terms and any other rules referred to on the site.

Account responsibilities

You are responsible for keeping your account details secure and for any activity that occurs under your account. Only one account is permitted per person unless we have expressly authorised multiple accounts in writing. You must provide accurate information during registration and keep it up to date. We may suspend or close accounts where we suspect fraud, abuse, money laundering, problem gambling or breach of these terms.

Eligibility requirements

To register you must meet the minimum age and legal requirements applicable in your jurisdiction. You must not be subject to any local prohibition that prevents you from using online gambling services. We may require proof of identity and address before allowing deposits, play or withdrawals. Failure to provide requested documentation may result in a restricted or closed account.

Acceptable platform use

Users must not attempt to manipulate games, exploit promotions, use bots or otherwise interfere with the normal operation of the site. Collusion, multi-accounting and the use of stolen payment methods are strictly prohibited. We reserve the right to suspend accounts and void bets where abuse is suspected. You must not transmit unlawful, abusive or offensive material via the platform.

General bonus and promotion rules

Promotions are subject to separate terms which are incorporated into these Conditions. Wagering requirements, maximum bet limits and eligible games for each promotion are specified in the promotion terms. We may withhold or cancel promotional offers if we suspect misuse. Any promotional balances and winnings are subject to verification checks prior to withdrawal.

Deposits and withdrawals

Deposit and withdrawal options, minimums, maximums and processing times are listed in the cashier section of the site and may vary by payment method. We may place limits on deposits and require additional verification for withdrawals. Withdrawals may be subject to checks for compliance with anti-money laundering and fraud-prevention obligations; funds will only be paid to verified account holders using approved methods.

Dispute resolution

If you have a complaint please contact our support team first so we can attempt to resolve the matter promptly. If an issue remains unresolved you may escalate it in accordance with the procedure set out on the site. We will keep records of disputes and responses. Any legal claims will be dealt with under the law that applies as stated in our full terms.

Updates to terms and conditions

We may update these terms from time to time. Material changes will be notified to you via the site or by email where appropriate. Continued use of the service after an update constitutes acceptance of the revised terms. Please check this page regularly for the latest version.

Contact and responsible use

We encourage responsible play. If you need assistance with account limits or self-exclusion please contact [email protected]. For help with gambling-related concerns please consult local support services. The site name appears in different places as Real Spin where stylistic variation is used; both refer to the same service.