Player Privacy Policy

This Privacy Policy explains how RealSpin collects, uses and protects the personal information you provide when you register, play or use our services. We take your privacy seriously and set out below the types of information we collect, how we use it, who we may share it with and the choices you have about your data.

Types of data we collect

We collect information you provide directly, information generated by your use of our site and technical data collected automatically.

Personal data

This includes identity and contact details such as your name, date of birth, address, email and phone number, plus any documents you provide to verify your identity. We also collect account credentials and preferences you set when creating an account.

Technical data

We automatically collect device and connection information such as IP address, browser type, device identifiers, operating system, language settings and location data where permitted. We use cookies and similar technologies to record your site preferences and activity.

Transactional data

We store details of deposits, withdrawals, wagers and game history needed to operate accounts, detect fraud and process payments. Payment card or e-wallet details are handled by third-party payment processors and we retain only the information required for record-keeping and compliance.

How we use your information

We use your data to create and manage your account, process payments, verify identity for compliance, provide customer support, monitor for suspicious activity and improve our services. Where you consent, we may also use contact details to send marketing communications which you can opt out of at any time.

Data protection and storage

We maintain technical and organisational measures to protect your information, including access controls and encryption in transit. Your data is stored securely and access is limited to authorised staff and service providers who need it to perform their duties. We may retain data for as long as is necessary for business, legal or regulatory purposes.

Cookies and tracking technologies

We use cookies to remember your preferences, support basic site functions and measure performance. Some cookies are essential for account security and payments, while others are used for analytics and personalised offers. You can manage or block non-essential cookies via your browser settings or our cookie banner where available.

Your rights

You have rights to access, correct and request deletion of your personal data, and to withdraw consent where we rely on it. You can request a copy of your information or ask us to update incorrect details. For data deletion or portability requests, we will verify your identity before taking action.

Access, correction and deletion

To exercise your rights, contact our data team at [email protected]. Please include your account details and the request you are making. We may ask for proof of identity before fulfilling sensitive requests to protect your account and personal data.

Information sharing and third parties

We may share personal data with service providers who perform payment processing, identity verification, fraud prevention, analytics and customer support on our behalf. We may also disclose information where required by law or to protect our rights. Where data is transferred outside the UK or EEA, we take steps to ensure an adequate level of protection.

Privacy policy updates

We may update this policy from time to time. Material changes will be posted on our site and, where appropriate, notified to you by email. The latest published version will always apply.

If you have any questions about how we handle personal data, contact [email protected] and we will help.